Interstate postage & handing costs:
$11.00 (Aus) up to 3kg in Air Express Satchel
Please note: Should your items weigh more or be larger than the satchel required we shall email you any additional costs prior to completing your order to gain approval.

Hats:
Freight for hats via Australia Post is based on cubic volume, therefore the size of the box not the weight.  Hats sent nationally (in Australia is usually $55).  Freight within the Northern Territory is based on weight.  Once your order goes through to the checkout page regular maiil freight charges will be shown (eg- $12), however we (Don Thomas) will contact you prior to the charging of your credit card regarding 'actual' freight costs based on your hat box. Sorry for the inconvenience.

International postage & handling costs:
$35aus up to 1250g
Additional costs could occur per product based on weight.  Should your items weigh more or be larger than the satchel required we shall email you any additional costs prior to completing your order to gain approval. Your merchandise will be sent "Economy Airmail" via Australia Post and will take approximately 2 to 4 weeks.

Airmail: Should you wish for your merchandise to go via airmail please send us your order via email (i.e.do not use shopping cart). We will then calculate the costs, inform you and you can let us know whether to proceed at that time and issue us your credit card details. sales@donthomas.com.au. The merchandise will then take approximately 7 to 10 days.

Insurance: Postal insurance is not included when shopping online. Should you wish for your merchandise to travel with postal insurance please send us your order via email (i.e.do not use shopping cart). We will then calculate the costs, inform you and you can let us know whether to proceed at that time and issue us your credit card details. sales@donthomas.com.au

Out of Stock Product
You will be notified at the time of ordering if a product is out of stock. We will advise by email, the expected delivery time. Please note that your order will only be delivered in full when all products are available.

Currency Conversion
Don Thomas will charge your credit card in Australian dollars. Your Credit Card company does the conversion to your currency on the day they process the transaction.

Import Duty & Taxes
Please note that prices do not include additional charges such as import duties or taxes imposed by your importing country. These charges are the responsibility of the customer. For further details on these charges, please contact your local Customs Department.

Refunds & Exchanges
Should you be unhappy with your purchase for any reason, Don Thomas will exchange the product within 30 days of the date on your receipt. Incorrectly ordered goods will incur additional freighting costs, please include your receipt when returning the goods.(Please ensure the product is in its original condition and packaging and is in a resaleable condition) Where a replacement is required, your credit card will be charged for the additional freighting costs and any customs clearance charges for clearance into Australia.

Should your goods be faulty, Don Thomas will refund or exchange the product within 30 days of the date on your receipt. Faulty goods will be replaced freight free, please include your receipt when returning the goods. Don Thomas will refund your credit card or provide a replacement to the value of the refund.